{"id":1573,"date":"2022-12-22T09:43:00","date_gmt":"2022-12-22T08:43:00","guid":{"rendered":"https:\/\/blog.stolcomfort.com\/?p=1573"},"modified":"2025-06-12T14:37:35","modified_gmt":"2025-06-12T12:37:35","slug":"good-service-is-not-an-extra-it-is-a-matter-of-course","status":"publish","type":"post","link":"https:\/\/blog.stolcomfort.com\/en\/good-service-is-not-an-extra-it-is-a-matter-of-course\/","title":{"rendered":"Good service is not an extra. It is a matter of course."},"content":{"rendered":"\n

At least that's how it should be, right? After all, professional 24-hour chairs<\/strong><\/a> are an investment that should pay off for you and your team in the long term. Unfortunately, many customers have different experiences and feel left alone after purchasing a 24-hour chair. We think so: There's a better way! That's why StolComfort offers you personalised advice that really deserves to be called that, and also supports you later on with competent customer service, professional maintenance and guarantees.<\/p>\n\n\n\n

24-hour chairs from StolComfort: robust and durable<\/h2>\n\n\n\n

Whether in control centres<\/strong><\/a>, control rooms, authorities or offices: Our 24-hour chairs and office models are in constant use. This is made possible, among other things, by the design of the components - from the base to the headrest - which are specially designed for 24-hour use. The result is 24-hour chairs that can serve you well for many years to come.<\/p>\n\n\n\n

5-year guarantee: Our quality promise<\/h2>\n\n\n\n

We are convinced of the quality of our 24-hour chairs. That's why we give you a 5-year guarantee when you buy a Svenstol <\/strong>and will repair your chair within two weeks in the event of a defect. Of course, in addition to the actual repair <\/strong>by our customer service<\/strong>, all other costs for travelling, shipping or materials are also included.<\/p>\n\n\n\n

Replacement chairs for companies and private customers<\/h2>\n\n\n\n

Can't wait that long? Do you need an adequate replacement for your 24-hour chair immediately? No problem! We will be happy to provide you with a suitable replacement chair <\/strong>free of charge, thus ensuring that the repair time has no negative impact on your company's operational processes. By the way: Private buyers of our models also benefit from this service.<\/p>\n\n\n\n

Care and maintenance for your 24-hour chairs<\/h2>\n\n\n\n

You can also do a lot yourself to avoid repairs or delay them for as long as possible. One example is the correct care of leather upholstery<\/strong><\/a> and other components. We have summarised what you should bear in mind in a short guide.<\/strong><\/a> We also recommend that you have your chairs regularly checked and maintained <\/strong>by our service team<\/strong>. We will take a close look at your chair on site, check its functionality and clean it thoroughly. This ensures that your chair is always in perfect condition <\/strong>and retains its longevity even after our guarantee has expired.<\/p>\n\n\n\n

On-site service: in Germany, Austria and Switzerland<\/h2>\n\n\n\n

You can reach us immediately by phone or e-mail. But that's not all. Our field service team will also provide you with direct on-site support - throughout the DACH region and the Benelux countries![1] <\/strong>We take the time to listen to your concerns, provide expert answers to your questions and carry out any repairs and maintenance you require. Our goal: We want to get a little better every day. Feedback from our customers <\/strong>is therefore particularly important to us. One way of obtaining this feedback is through regular customer surveys, which we carry out by e-mail. The result: 9.5 out of 10 stars<\/strong>! A rating that we are proud of and which is an incentive for us to always go the famous extra mile <\/strong>for you in the future!<\/p>\n\n\n\n

Do you have questions about our <\/strong>service<\/strong><\/a>, need a replacement chair or would like to order a repair? Give us a call or send us a message. We will be happy to assist you!<\/strong><\/p>\n\n\n\n

[1] <\/strong>We will be happy to provide you with information about our service in other countries.<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

At least that's how it should be, right? After all, professional 24-hour chairs are an investment that should pay off for you and your team...<\/p>\n","protected":false},"author":7,"featured_media":1204,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[36,1],"tags":[],"class_list":["post-1573","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-office-chair-guide","category-uncategorized"],"yoast_head":"\nGood service is not an extra. 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